Design Afrique (“we”, “our”, “us”) values your trust and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable international data protection laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us — whether browsing our website, enquiring about a journey, or travelling under our care. By using our website and services, you agree to the terms set out in this policy.

1. Information We Collect

We may collect different types of personal information for various purposes, including to provide and improve our services:

Personal Data

Information you provide directly, such as:

• Full name, email address, phone number, physical address.

• Passport details, where required for travel bookings.

• Payment details, billing address, and transaction records.

• Special requests, dietary preferences, and medical needs relevant to your travel.

Usage Data

Information automatically collected when you access our website or services, including:

• Internet Protocol (IP) address, browser type, and device identifiers.

• Pages visited, time and date of your visit, time spent on pages.

• Geographic location data (where enabled).

• Mobile device information if accessing via mobile (e.g., device ID, operating system).

Cookies and Tracking Data

We use cookies, tags, beacons, and scripts to monitor website performance, track browsing behaviour, and enhance user experience. These may include:

• Session Cookies – To operate our website.

• Preference Cookies – To remember your settings.

• Security Cookies – To protect your data and the integrity of our website.

You may disable cookies via your browser settings, though some features may not function correctly.

2. How We Use Your Information

We use collected data for the following purposes:

• To design, confirm, and manage your travel arrangements.

• To communicate updates, confirmations, and support during your journey.

• To provide personalised recommendations and tailored experiences.

• To process secure payments and maintain accurate records.

• To send marketing updates and offers (only if you have opted in).

• To monitor website usage, improve functionality, and prevent technical issues.

• To comply with legal and regulatory obligations.

3. Sharing and Transfer of Data

We only share your personal information when essential, including with:

• Accommodation providers (lodges, camps, hotels).

• Airlines, transfer companies, and ground handlers.

• Visa service providers, travel insurance partners, or regulatory authorities.

• Technology and payment service providers who support our operations.

Where information is transferred outside South Africa, we will ensure adequate data protection safeguards are in place, in line with POPIA.

We will never sell or rent your personal data to third parties.

4. Legal Disclosure

We may disclose your information in good faith if such action is necessary to:

• Comply with a legal or regulatory obligation.

• Protect and defend our rights, property, or reputation.

• Prevent or investigate wrongdoing connected with our services.

• Protect the safety of our travellers, staff, or the public.

• Guard against potential legal liability.

5. Data Security

We implement industry-standard security measures, including encryption, secure servers, and firewalls, to protect your information. While we take all reasonable precautions, no transmission over the internet or electronic storage method is 100% secure.

6. Children’s Privacy

Our services are not directed to persons under the age of 18. We do not knowingly collect information from minors. If we become aware that a child has provided personal data without parental consent, we will take immediate steps to delete such information.

7. Your Rights Under POPIA

You have the right to:

• Request confirmation of whether we hold personal information about you.

• Access your personal information in our records.

• Request correction of inaccurate or incomplete details.

• Object to the processing of your information in certain cases.

• Request deletion of your personal information, subject to legal or contractual obligations.

• Withdraw consent for marketing communications.

Requests must be submitted in writing and accompanied by proof of identity.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil your travel arrangements.

• Comply with tax, legal, and regulatory requirements.

• Resolve disputes and enforce agreements.

Once no longer required, personal data will be securely deleted or anonymised.

9. Third-Party Links

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legislation, or data protection practices. The latest version will always be published on our website.

11. Contact Us

If you have any questions or would like to exercise your rights under this Privacy Policy, please contact us:

Design Afrique
Email: bettina@designafrique.co.za</>
Phone: +27 (0) 82 609 2574
Website: www.designafrique.co.za